At UJAIBA, your satisfaction means everything to us. We understand that sometimes a product may not be what you expected — which is why we’ve made our return process fast, simple, and transparent.
If you’re not completely satisfied with your purchase, you can easily request a return or exchange.
To qualify for an easy return:
You must notify our support team within 12 hours of receiving your order.
You must record an unboxing video at the time of delivery as proof of condition.
The product must remain unused, unwashed, and in its original packaging with all tags attached.
Due to hygiene reasons, certain items cannot be returned or exchanged. These include:
Worn or washed innerwear or lingerie
Damaged or altered items
Products purchased during flash sales or final discounts
Only defective or wrong items delivered by error are eligible for exchange or full refund after verification.
We’ve kept the return process simple and customer-friendly:
Contact us via WhatsApp or Phone within 12 hours of delivery.
Share your order number, reason for return, and unboxing video proof.
Our team will verify your request and guide you through the next steps.
Once approved, you can send the item back using our preferred courier service or any local delivery partner.
For defective or incorrect items, return shipping costs are covered by UJAIBA.
For all other valid returns, shipping costs are the customer’s responsibility.
Once we receive your returned item, the refund or exchange will be processed within 2–3 business days.
Refunds will be credited through the same payment method used during purchase (Bkash, Nagad, Card, or aamarPay).
Every UJAIBA product goes through strict quality checks before shipping. However, if something goes wrong, we are always here to make it right. Our Easy Returns system ensures that every customer enjoys a secure, fair, and satisfying experience — every time they shop with us.
For any return or exchange-related inquiries, please contact:
Email: support@ujaiba.com
Phone / WhatsApp: (your number)
Customer Service Hours: 10 AM – 8 PM
At UJAIBA, we believe your comfort starts with confidence. That’s why returning a product should be just as easy as buying it.
