At UJAIBA, customer satisfaction is at the heart of everything we do. We maintain a transparent and simple return and exchange process to ensure your shopping experience is worry-free.
To qualify for a return or exchange, please follow these guidelines:
You must inform us within 12 hours of receiving the product or upon delivery.
An unboxing video is mandatory as proof of product condition at the time of delivery.
The product must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
Hygiene products such as underwear, lingerie, or intimate wear are not eligible for return or exchange once worn or damaged.
Defective or wrong products will be eligible for exchange or full refund after verification.
Contact us through WhatsApp or phone within the specified time frame.
Provide your order number, reason for return, and the required unboxing video.
Our support team will verify the request and guide you through the process.
Return shipping fees are to be covered by the customer unless the product received is defective or incorrect.
Refunds are processed through the same payment method used for the purchase (Bkash, Nagad, Card, or aamarPay).
Once the returned product is received and inspected, your refund or exchange will be initiated within 2-3 business days.
Refunds may take additional time to reflect in your account depending on your payment provider.
Please note that the following items are not eligible for return or refund:
Worn, washed, or altered items
Products purchased during a flash sale or clearance offer
Underwear and intimate apparel without packaging or hygiene seals
All UJAIBA products are made from premium imported fabrics and go through strict quality checks before dispatch.
We stand by our commitment to quality and ensure a hassle-free resolution for genuine product concerns.
If you have questions or wish to initiate a return or exchange, please reach us at:
WhatsApp / Call: (your contact number)
Email: support@ujaiba.com
This policy is written for clarity and transparency to ensure a positive customer experience every time you shop at UJAIBA.
